99% of customers contacting us have one of the following questions.
If you want multiple prints its much cheaper to buy a digital photo than to buy many hard copies of the print.
This is especially true if you are buying a photo including more than one person - you only buy one digital photo, rather than several prints. You can also crop and adjust a digital photo before printing.
Maybe it wasn't a photographer using the 21CPhotos system that was attending your event (some events have many photographers attending).
Or an event you're trying to access has expired (we only store images for 13mths)
Remember you can search by event name, date or location. (Try different spellings if unsure.)
Do allow the photographer a couple of days after the event to get their photos onto the system.
Events are listed 7-days prior to taking place. After the event photographers take 24-72hrs to upload their photos. Until the upload has finished the event will continue to be shown as 'Coming Soon'.
Immediately after the upload is complete the photos will be made available for sale. Photographers often 'tag' their photos to enable easy searching of the galleries - this can take a further 24hrs, and full race number search won't be available until this is finished.
If the photo thumbnails are not showing please try viewing the photos through this link - http://www.21cphotos.com/s_index.php
If that does not work please Click here to contact us and include details of your computer (mac/pc/tablet/phone) and your browser.
At busy events a few shots will be out of focus, or someone could get in the way when you are being photographed. Photographers will post all the saleable photos they have. If yours is not there we can't help.
If the checkout process isn't working your web browser (Internet Explorer, Firefox, Chrome, Safari, etc.) is refusing to accept 'cookies'. (Small files our server temporarily stores on your computer to manage the shopping basket.)
Either use a different computer or change the security settings on your browser. (Our cookies are not left on your computer, they are deleted after checking out and you can change the security settings back after buying your photo.)
If that isn't possible you can still order your photo.
Click here to contact the seller and arrange another payment method
We use PayPal because it is quick, easy and very secure. (PayPal is used by many businesses and processes millions of transactions daily.) There is no need to register with them.
Just use PayPal to make an online credit or debit card payment to the seller and you can then download your photo instantly. You also receive a payment confirmation email with the seller's details.
You don't need one. You only use PayPal to make a credit or debit card payment to the seller - there is no need to register with them.
Paying via a credit or debit card on PayPal allows you to download your photo instantly, use multiple currencies and gives you the best buyer protection, that's why we use it. You can also pay directly from a PayPal account if you have one. Both allow instant downloads if you have sufficient funds.
You can also make payments by eCheque (bank funding) through PayPal, but the download will be delayed until payment has cleared (up to 7 days - blame the banks not the seller!)
Very occasionally buyers are unable to use PayPal in which case we can arrange a bank-to-bank transfer. Our bank details are - bank name : HSBC / sort code : 40-02-17 / account no : 91565532 - email firstname.lastname@example.org to arrange for the image(s) to be sent to you after the payment has gone through
First check any spam filters you use. If the email has not been filtered out you have either mistyped your email address while on PayPal, or used a different email address, and in both cases you will not be able to download your photos.
Please read the question 'When I try to Download there are no photos for me?' to find out what to do next.
The sale price is set by the seller so the cost will vary. It is also possible for a seller to price galleries within an event at different rates.
Digital photo prices are very competitive and in general they are much cheaper than buying prints.
You are buying the photo from the seller and the payment goes directly to them, so you can only have photos from one seller in your basket at any one time. If you want to buy from two sellers you will need to build separate baskets, check out and pay for each separately.
Occasionally you may find two photographers are working independently on one event, but you will still need a different basket for each of them.
If you're waiting for a print to arrive, it won't! We only sell digital photos to download.
After buying your photos click the 'Download' button in the top right-hand corner and enter your email address into the search box. This must be the email address you used during the payment process on PayPal.
The system will return your photos. Click the green 'Download' icon below the photos to transfer them to your computer. If you ordered a photo from an archived event, this will be emailed to you separately after being retrieved from long-term backup storage.
If the download fails this may be due to an intermittent fault in the internet connection. Try again or try on a different computer.
If your computer will only allow you to save a bitmap file when downloading it's a problem with older versions of Internet Explorer when your 'Temporary Internet Files Cache' is full. Use Tools>Internet Options>General and delete the temporary internet files.
This may take some time, but once it's done you should be able to save the photo file as a jpeg.
If you still can't resolve the problem please click here to contact us and we'll help.
Reasons the system may not allow you to download your order are:
When downloading you could have miss spelt your email address or left a space at the start/finish. Double check this before trying anything else.
Ensure that the email address used to download the photo is the same one used to pay for the order. A PayPal confirmation email is sent to the email address used during payment - if you haven't received this email you have most likely used a different email address during checkout.
- If you have a PayPal account check the email address registered on the account - it may be an old email address you no longer use. If so, use this one to download your photos.
- If you are not a PayPal account holder you may have mis-spelt your current email address during checkout. Try downloading the photos again using any obvious misspellings of your email address.
If paying by eCheque or bank funding it can take several days for the funds to reach the photographer and the system is designed not to release the photo for download until the payment clears. Check on your PayPal confirmation email to see if a deferred/delayed payment method is being used and what the expected delay is.
If you haven't received the PayPal confirmation email (and the email address was correct), then the PayPal process wasn't completed and the image wasn't purchased. Check with your card provider whether a payment has been made. If not, try again.
If you need further assistance click here and provide the seller with the order details so they can help track your order down
Photos are stored on our servers and available for instant download for upto 90 days after the event. You only need to go to the Download page and enter the email address used on the order.
After this period the photos are no longer on the server, they may be available from long-term backup storage - recovery from here will incur a charge of £1-50 per image.
Once you've downloaded a photo you an either print it yourself, visit a high street photo-shop or supermarket with the photo on a memory stick, or use a website that allows you to upload the photo and sends you a print in the post.
We recommend PhotoBox, who provide an excellent service.
Charities or clubs may print the photo for promotional, non-commercial purposes (newsletters), but otherwise use (whole, in part or manipulated) for publication or display is prohibited without the permission of the seller, which may require the payment of additional usage fees.
If you are unsure whether you can use a photo, or want to discuss commercial use, please contact the seller directly. Details are on your PayPal confirmation email, or you can click here to use our contact form.
The copyright and all intellectual property rights on downloaded photos remain with the photographer/seller. (When you buy a photo you agree to these terms and conditions.)
If you have done this please click here to contact the seller with the order details. If you the photo has been bought twice using the same email address and payment method they will make a refund, less a small handling fee. (This is to cover the cost to them of making a refund via PayPal.)
However, very occasionally a photo slips through the editing process which is slightly out of focus, and this isn't obvious on the sample you see before buying.
If you feel this is the case you should click here to contact the photographer. Please do not cancel or dispute payments until you've done this.